Privacy Policy

👤Personal Information You Provide

When you register on gkg99 or use our services, you may provide us with the following categories of personal information:

• Full name, date of birth, and gender, as required for age and identity verification.
• Mobile phone number and email address used for account registration and communication.
• Residential address and, where required for KYC, copies of government-issued identification documents such as a National ID card or passport.
• Any other information you voluntarily provide to our support team via email or chat.

💻Technical & Usage Data

When you access and use gkg99, we automatically collect certain technical information about your device and your interaction with our platform:

• IP address, device type, browser type and version, and operating system.
• Pages visited, time spent on each page, features used, and session timestamps.
• Cookies and similar tracking technologies — see Section 5 for full details.

💳Payment & Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, gkg99 records transaction references, amounts, timestamps, and payment method identifiers. Full card numbers and full mobile banking PINs are never stored by gkg99 — these are handled directly by the respective payment providers in accordance with their own security standards.

🎯Purposes of Processing

gkg99 processes your personal data only for clearly defined and legitimate purposes. We use your information for the following specific purposes:

• To create and manage your gkg99 account, including verifying your identity and age (21+) as required.
• To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
• To send service-related communications, including transaction confirmations, security alerts, and account notices.
• To comply with anti-money laundering (AML), know-your-customer (KYC), and other applicable legal and regulatory obligations.
• To analyse platform usage and improve our features, game selection, and user experience for Bangladesh players.
• To detect and prevent fraud, cheating, money laundering, and other prohibited activities as defined in our Terms & Conditions.

📌Legal Bases

• Contractual necessity — processing required to create and operate your account, process transactions, and deliver the services you have signed up for.
• Legal obligation — processing required to comply with applicable law, including AML/KYC obligations, tax reporting, and responses to lawful authority requests.
• Legitimate interests — processing for fraud prevention, platform security, abuse detection, and improving our services, where these interests are not overridden by your data-protection rights.
• Consent — where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting [email protected].

🏢Trusted Service Providers

gkg99 works with a limited number of trusted third-party service providers who process data on our behalf solely to deliver specific functions. These providers are contractually required to keep your data confidential and may not use it for any other purpose. Current categories include:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — who handle transaction settlement. These processors receive only the data required to complete the transaction.
• Identity verification and KYC providers who assist gkg99 in verifying the age and identity of users as required by our responsible gaming obligations.
• IT infrastructure and hosting providers who maintain the servers and software on which gkg99 operates. These providers are bound by strict data-processing agreements.

🏛️Disclosure to Authorities

gkg99 may disclose your personal data to competent law enforcement authorities, regulators, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of gkg99, our users, or the public. We will only disclose the minimum data necessary and will inform you of any such disclosure where we are permitted to do so by law.

📂Cookie Types We Use

• Essential cookies — strictly necessary for the platform to function. These enable you to log in, navigate between pages, and use core features. They cannot be disabled without breaking core functionality.
• Analytics cookies — help us understand how users interact with gkg99, which pages are visited most frequently, and where users encounter difficulties. This data is aggregated and anonymised.
• Functional cookies — remember your preferences such as your chosen language version, so you do not need to re-select your settings on each visit.

🛡️Security Measures in Place

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data at rest, including password hashes and identity document copies.
• Role-based access controls ensuring only authorised personnel can access user data, on a need-to-know basis.
• Regular security reviews and vulnerability assessments of our platform infrastructure to identify and remediate risks promptly.

📋Your Data Rights

• Right of access — you may request a copy of the personal data gkg99 holds about you.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data.
• Right to erasure — in certain circumstances you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing — you may ask us to restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.